Warranty policy

The appliance is warranted for a period of one year from the date of purchase against faulty materials or workmanship. If any defect developed in the product during the warranty period, Heng Loong Electric Sdn. Bhd. would repair or replace any part of the product at any of its authorized service center or dealer/agent.

The claim would be said valid only when:

  1. The product has been purchased from authorized dealer/agent.
  2. Warranty only valid in Malaysia only.
  3. The warranty card and the purchase receipt along with the defective product are brought at end users cost to the service center or dealer/agent.
  4. The original serial number is not removed/obliterated or altered from product.
  5. The appliance is used accordance with the instruction manual book.
  6. It is noted that warranty for light/indicator is valid for period of 3 months.


The warranty does not apply when:

  1. Normal wear and tear of the product or parts.
  2. Surface coating/ colour, neon lamps, rubber, cord wire, filter or any other outer parts and its accessories.
  3. Failure due to indirect or consequential damage.
  4. Failure due to accident, misuse, negligence, voltage fluctuation or non-observation of local regulations on the part of the user.
  5. Where the appliance has been serviced or modified by unauthorized person.
  6. Where the appliance has been used for commercial or non-domestic use.
  7. Where the damage/dent is caused due to negligence or misuse or arises in the transit.


Liability under term and condition of warranty  is limited to the value of the repairs/replacement of the part found to be defective within the warranty period. All parts may have been replaced shall become the property of the company.


For the appliance to be used correctly, the user should follow all the instructions as per manual and should be abstain from any actions or used that are described as undesired or which are warned against in the instructions for use. Note that all mentioned points in the instructions manual will be applicable for checking the validity of the warranty.


The decision of company is final and binding on all matters arising out of the warranty.


Good News: Get extra 1 year warranty only when you purchase Hiraki product on our official website: www.hiraki.com.my and registered your e-warranty.